Shipping Policy | Dental Dee

Shipping Policy

Thank you for choosing Dental Dee for your dental care needs. This Shipping Policy outlines the shipping methods, locations, processing time, shipping time, charges, order tracking, lost or damaged packages, returns and exchanges, and customer support information.

Please read this policy carefully to understand how we handle the shipping of your orders.

  1. Shipping Methods:

   - We offer shipping through reliable courier services including TCS, Leopards Courier, & Daewoo Fastex, whichever is fastest in your area for both standard and express shipping.

  1. Shipping Location:

   - We provide shipping services across all locations within Pakistan. 

  1. Processing Time:

   - Orders placed on working days (Monday to Friday) will be processed within one day. For orders placed on weekends, please allow up to two days for processing.

  1. Shipping Time:

     - The estimated shipping time within Pakistan is as follows:

     - Punjab and KPK: 1-2 days

     - Sindh and Baluchistan: 2-4 days

  1. Shipping Charges:

   - We offer free delivery across Pakistan.

   - For express shipping, which ensures delivery within 24 hours after order placement, there will be an additional charge of Rs. 300.

a. Shipping to Out-of-Service Areas:

If your area/region falls in out-of-service territory, you have to pay us in advance before we deliver the products. 

  1. Order Tracking:

   - Once your order is processed, you will receive a tracking number via email or SMS.

   - You can track your order by visiting the courier's official website and entering the provided tracking number.

  1. Lost or Damaged Packages:

   - In the event that your package is lost or damaged during transit, please contact our customer support team immediately.

   - Provide us with pictures or video evidence of the lost or damaged package to facilitate the resolution process.

   - We will investigate the matter promptly and take appropriate action to compensate for your loss.

  1. Returns & Exchanges

   - Returns are applicable if you receive the wrong product or an incomplete product.

   - We accept returns within 24 hours of receiving the items.

   - If you receive damaged or incomplete products, we will exchange them for you.

   - Please contact our customer support team to initiate the return or exchange process.

  1. Customer Support:

    - For any shipping-related inquiries or assistance, please contact us through one of the following channels:

    - Visit our Contact Us page at dentaldee.com/contact-us/

    - Reach out to us on Facebook at www.facebook.com/itsdentaldee/

    - Connect with us on Instagram at www.instagram.com/itsdentaldee/

    - Contact us via phone at +923018754506

At Dental Dee, we strive to provide you with a smooth and reliable shipping experience. If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team.